The Problem: Yes, it was the last millennium. At the time, there were serious fears in government and the private sector about the implications for the ‘turn of the era’ and our increasingly computerized society. Health care companies providing medications were concerned that their operations would be usurped by government agencies.
Our Engagement: We were engaged by the National Wholesale Distributor Association (now called the Healthcare Distribution Management Association)to lead a collaborative effort of biopharmaceutical companies, distributors and pharmacists to develop a private-sector solution.
Our Actions: We planned and facilitated a multi-stakeholder group that successfully designed and implemented a private sector response to Y2K. The result assured the Clinton White House that the nation’s supply of drugs was secure and that no government intervention was necessary. And, it gets better: industry received an award for its efforts.
Later, during devastating hurricanes, Community Health Centers – who’d been clients of mine for many years – turned to us for help in re-supplying clinics. The relationships created and systems developed during this Y2K project helped and within a matter of hours, the supplies clinics needed arrived.